Have a question about a digital product? Need help with a download? We’re here to help! At JSB Digital World, we pride ourselves on providing prompt and professional support to our global community of creators and entrepreneurs.
For the fastest response, please reach out via the following channels:
General Support: support@jsbdigitalworld.com
Sales Inquiries: support@jsbdigitalworld.com
Business Partnerships: support@jsbdigitalworld.com
Our dedicated team is available to assist you during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (IST)
Saturday: 10:00 AM – 2:00 PM (IST)
Sunday: Closed (But feel free to drop an email; we’ll get back to you on Monday!)
Before reaching out, you might find an instant answer here:
Didn’t receive your download link? Check your Spam/Junk folder first.
Payment failed? Ensure your card is enabled for international/online transactions.
File won’t open? Make sure you have the required software (e.g., WinZip, Adobe Reader, Canva) as mentioned on the product page.
Include a contact form on your website with the following fields:
Full Name: [Text Field]
Email Address: [Text Field – Must match the one used for purchase]
Order Number (if applicable):
Subject: [Dropdown: Technical Issue / Refund Request / General Inquiry / Partnership]
Message:
JSB Digital World : Note: We are an online-only store; we do not offer in-person support or local pickup for digital goods.