For a digital product store like jsbdigitalworld.com, your Refund Policy is your strongest defense against “friendly fraud” (where customers download a product and then claim a refund).
Because digital products are consumed instantly and cannot be “returned,” the industry standard is a No-Refund Policy, with very specific exceptions.
Last Updated: February 24, 2026
At JSB Digital World, we offer non-tangible, irrevocable goods. As our products are digital and delivered via internet download, we generally do not issue refunds after the purchase is made.
By completing your purchase, you acknowledge and agree to the following terms:
All products sold on jsbdigitalworld.com are digital assets. Unlike physical goods, these cannot be returned or “un-downloaded.” Therefore:
All sales are final.
No refunds will be given for “change of mind,” “accidental purchase,” or “lack of expertise” in using the digital file.
We do not offer refunds if the product does not meet your personal expectations or if you purchased the wrong item by mistake.
We only consider refunds or file replacements under the following strictly defined circumstances:
Non-Delivery of the Product: Due to technical issues with our mail server or your email provider, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order date.
Major Defects: Although all products are thoroughly tested before release, unexpected errors may occur. You must notify us of any defects within 48 hours of purchase. If we cannot repair the file or provide a working version within 3 business days, a refund will be issued.
Product Not-As-Described: A refund request based on this must be submitted within 7 days of purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.
It is the customer’s responsibility to ensure they have the required software and hardware to use the digital products.
We provide compatibility information (e.g., “Requires Adobe Photoshop CC”) on our product pages.
Refunds will not be issued if the product is incompatible with your software versions or hardware.
We encourage customers to contact our support team at [Insert Email] to resolve any issues before opening a dispute with a bank or payment processor.
If a chargeback is initiated for a validly delivered digital product, we reserve the right to provide proof of download and IP logs to the payment processor to dispute the claim.
Your account and access to future updates will be permanently suspended in the event of an unfair chargeback.
If a refund is approved by our team:
The refund will be processed via the original method of payment.
Refunds may take 5–10 business days to appear in your account, depending on your bank or payment gateway.